Terms of Service

1. Agreement to These Terms

By creating an account, clicking to accept, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

You must be at least 18 years old to use the Service. By using it, you represent that you are at least 18.

If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. In that case, "you" means the entity.

2. The Service

Boildown lets you extract structured data from web pages. You provide URLs and natural-language instructions; the Service loads publicly accessible pages - the same pages your own browser can load - using managed browsers, captures their content, and uses AI models to extract clean, structured results. You can run one-off scrapes or schedule recurring ones; the number of active schedules depends on your plan. Results are stored in your account and can be exported.

Free tier. We offer a free tier subject to these Terms. The sections of these Terms about payment apply only to paid plans. We may adjust free-tier limits at any time and may apply fair-use throttling to keep the Service reliable for everyone.

Changes to the Service. The Service evolves. We may add, modify, or remove features and functionality over time. We work to improve the Service, not degrade it, but we do not promise that any particular feature will always be available.

3. Your Account

You need an account to use the Service. You can sign up with an email address and password (we will ask you to confirm your email with a verification code) or through Google or GitHub sign-in.

You agree to:

• provide accurate account information and keep it up to date;
• keep your password and account credentials confidential; and
• notify us promptly at [email protected] if you suspect unauthorized access to your account.

You are responsible for all activity that occurs under your account. We are not liable for losses caused by unauthorized use of your account that results from your failure to keep your credentials secure.

4. Subscriptions, Billing, and Renewals

Plans and limits. Paid plans come with monthly usage limits as described on our pricing page. Usage allowances reset each month and unused allowance does not carry over to the next period. On annual plans, usage limits still apply monthly. The price in effect when you subscribe (or change plans) applies to your subscription, subject to the price-change terms below. If we materially reduce the limits or features of your paid plan, we will give you advance notice, and the change will take effect no earlier than the start of your next billing cycle.

Payment and renewal. Paid subscriptions are billed through Stripe, our payment processor. Subscriptions renew automatically, and your payment method is charged at the start of each new billing period, until you cancel.

Upgrades and downgrades. You can change plans at any time. Upgrades and downgrades are handled with proration or credits as shown in-product at the time you make the change.

Failed payments. If a renewal payment fails, we will attempt to notify you and give you a reasonable grace period to update your payment method. If payment is still not made, we may suspend or downgrade your paid features until payment is received.

Price changes. We may change prices. If we do, we will give you advance notice, and the new price will take effect at the start of your next billing cycle. If you do not agree to a price change, you can cancel before it takes effect.

Taxes. Prices do not include taxes, levies, duties, or VAT. You are responsible for any such amounts that apply to your purchases, and we may collect them where we are required to.

5. Cancellation, Refunds, and the EU/UK 14-Day Withdrawal Right

Cancellation. You can cancel your subscription at any time from the plans page in the Service. Cancellation takes effect at the end of your current paid period - you keep access to paid features until then, and you will not be charged again.

Refunds. Payments are non-refundable, except where a refund is required by applicable law or expressly provided in these Terms.

EU/UK withdrawal right. If you are a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw from a distance contract within 14 days of purchase, without giving a reason. Because the Service is delivered immediately, by purchasing a subscription you expressly request that we begin providing the Service right away, during the withdrawal period, and you acknowledge that if you withdraw within the 14-day period, you will receive a refund of what you paid, minus a proportionate amount for the service already provided up to the time you told us you were withdrawing. We will issue the refund without undue delay and no later than 14 days after you tell us you are withdrawing, using the same payment method you used, unless you agree otherwise. To exercise this right, email [email protected] from the email address on your account with a clear statement that you wish to withdraw.

6. Acceptable Use

You agree not to:

• use the Service for any unlawful purpose or in violation of applicable law;
• use the Service to infringe the rights of others;
• attack, disrupt, overburden, or interfere with the Service, or attempt to gain unauthorized access to the Service, other users' accounts, or our systems;
• circumvent or attempt to circumvent usage limits, plan restrictions, or technical safeguards of the Service; or
• resell, sublicense, or redistribute the Service, or provide access to it to third parties as a service, without our written authorization.

We may investigate suspected violations and take action under Section 13.

7. Your Responsibility for Scraping

This section matters. Read it.

The Service is a tool. You decide which websites to scrape, what instructions to give, and what to do with the data you collect. You are solely responsible for:

• the targets you choose to scrape;
• the instructions and prompts you provide;
• the data you collect, store, export, and use, and what you do with it afterward; and
• ensuring that your scraping and your use of the results comply with applicable laws (including data protection, privacy, intellectual property, and computer-access laws), the rights of third parties, and any obligations you owe to the websites you scrape, including their terms of service.

Boildown does not monitor, review, or pre-approve the targets you scrape or the instructions you give. The fact that the Service is technically able to load a page does not mean you are permitted to scrape it. The Service loads publicly accessible pages, but whether you may collect and use the data on them is your responsibility to determine.

If a third party objects to your scraping activity, that is a matter between you and them. Section 16 (Indemnification) applies.

8. Your Content and Scrape Results

You own your content. As between you and Boildown, you own your scrape results, scrape configurations, prompts, schedules, and exports ("Your Content").

Our license. You grant Boildown a limited, non-exclusive, worldwide license to host, store, process, transmit, and display Your Content solely as needed to provide the Service to you and to operate, maintain, and improve the operation of the Service. This license ends when Your Content is deleted from the Service - or, for residual copies in routine backups, when those backups are cycled out in the ordinary course - except where we are required to retain it by law.

Your responsibility. You are responsible for Your Content, including its legality, as described in Section 7. We do not claim ownership of Your Content and we do not sell it or share it with third parties for their own purposes.

9. Our Intellectual Property

Boildown owns the Service and everything in it that isn't Your Content - including the software, models and pipelines we build, the website, the design, the documentation, and the Boildown name and branding. These Terms do not grant you any right to use our trademarks or any ownership interest in the Service.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right, revocable as provided in Section 13, to access and use the Service for your internal business or personal purposes.

If you send us feedback or suggestions, we may use them without restriction or obligation to you.

10. AI-Generated Output

The Service uses AI models to extract and structure data. AI output can be wrong. Extraction results may contain errors, omissions, mislabeled fields, or content that does not accurately reflect the source page.

We do not warrant that results are accurate, complete, current, or fit for any particular purpose. You must verify results before relying on them, especially for decisions with legal, financial, or other significant consequences.

11. Third-Party Services and Websites

The Service interacts with services and websites we do not control:

• Websites you scrape. Target websites belong to third parties. We have no control over their content, availability, or terms. Nothing in the Service is an endorsement of, or a grant of permission to scrape, any particular website.
• Service providers and sign-in. We use third parties to operate the Service - for example, Stripe for payments. You may also choose to sign in through Google or GitHub. Your use of those providers' services may be subject to their own terms.

We are not responsible for third-party services or websites, and your use of them is at your own risk.

12. Privacy

Our Privacy Policy explains what data we collect, how we use it, and the choices you have. It is worth reading - among other things, it explains that we do not sell your personal data and that your scrape results are never sold or shared.

13. Term, Suspension, and Termination

Term. These Terms apply from the moment you first use the Service and continue until your account is closed.

Your right to stop. You can stop using the Service at any time. You can request deletion of your account and associated data by emailing [email protected].

Our right to suspend or terminate. We may suspend or terminate your account or your access to the Service if you violate these Terms, abuse the Service, or fail to pay amounts you owe. Where practicable, we will give you notice and an opportunity to fix the problem first; for serious violations or where we must act to protect the Service or others, we may act immediately.

Effect of termination. When your account is closed, your right to use the Service ends. Termination does not relieve you of any payment obligations that accrued before termination. We recommend exporting Your Content before closing your account. Sections that by their nature should survive termination do survive, as described in Section 19.

14. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, BOILDOWN DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or secure, that defects will be corrected, or that the Service will meet your requirements. We offer no uptime guarantee or service-level agreement.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you. If you are a consumer in the EU or UK, nothing in this section affects warranties or guarantees that cannot be excluded under the laws of your country of residence.

15. Limitation of Liability

To the maximum extent permitted by law:

• No indirect damages. Boildown will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or loss of goodwill, however caused and under any theory of liability, even if we have been advised of the possibility of such damages.
• Cap. Boildown's total aggregate liability for all claims arising out of or relating to the Service or these Terms is limited to the fees you paid to Boildown in the 12 months immediately preceding the event giving rise to the claim.

These limitations do not apply where the law does not permit liability to be limited or excluded - including liability for fraud, willful misconduct, gross negligence, or death or personal injury caused by negligence, where such limits are not allowed. If you are a consumer in the EU or UK, nothing in this section limits any liability that cannot be limited under the mandatory laws of your country of residence.

The limitations in this section reflect the allocation of risk between you and Boildown and are a basis of the bargain between us; they apply even if a remedy fails of its essential purpose.

16. Indemnification

You will defend, indemnify, and hold harmless Boildown and its officers, directors, employees, and agents from and against any claims, demands, proceedings, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• your use of the Service, including the targets you scrape, the instructions you give, and the data you collect;
• Your Content;
• your violation of these Terms; or
• your violation of applicable law or the rights of a third party, including the rights of website operators and of individuals whose data you collect.

We will notify you promptly of any such claim and may, at our own expense, participate in the defense. You may not settle any claim in a way that imposes obligations on Boildown without our prior written consent.

If you are a consumer in the EU or UK, this section applies only to the extent permitted by the laws of your country of residence.

17. Governing Law and Dispute Resolution

Governing law. These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules.

EU/UK consumers. If you are a consumer in the European Union or the United Kingdom, nothing in these Terms deprives you of the protection of mandatory provisions of the law of your country of residence, and you may bring proceedings relating to these Terms in the courts of that country. The remainder of this section - including the arbitration agreement, class action waiver, and jury trial waiver - does not apply to you, or to anyone else in a jurisdiction where such provisions are prohibited by law.

Informal resolution first. Before starting formal proceedings, you agree to contact us at [email protected] with a description of the dispute and give us 30 days to try to resolve it informally. Most issues can be sorted out this way. We will do the same before bringing a claim against you.

Arbitration. If we cannot resolve a dispute informally, you and Boildown agree to resolve it through final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The AAA's rules and forms are available at www.adr.org. The arbitration will be conducted in English. Judgment on the arbitrator's award may be entered in any court of competent jurisdiction. This arbitration agreement is governed by the U.S. Federal Arbitration Act (9 U.S.C. § 1 et seq.), which governs its interpretation and enforcement, notwithstanding the choice of Delaware law above.

Small claims carve-out. Either party may bring an individual claim in small claims court instead of arbitration, if the claim qualifies.

Individual claims only; class action and jury trial waiver. Disputes will be resolved only on an individual basis. You and Boildown each waive the right to a jury trial and the right to participate in a class action, class arbitration, or any other representative or consolidated proceeding. The arbitrator may not consolidate claims or preside over any form of class or representative proceeding.

If the class waiver fails. If a court finds the class action waiver above unenforceable as to a particular dispute, then the entire arbitration agreement in this section is void as to that dispute. In no event will class or representative claims be arbitrated.

18. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you - by email, in-app notice, or both - before the changes take effect. The updated Terms will show a new effective date at the top.

If you continue to use the Service after the new Terms take effect, you accept them. If you do not agree to the updated Terms, stop using the Service. If you have a paid plan, you can cancel it from the plans page in the Service; if you cancel because of a change to these Terms, the prior Terms will continue to govern the remainder of your current paid period.

19. General Terms

Entire agreement. These Terms, together with the Privacy Policy and any plan or pricing terms presented to you in the Service, are the entire agreement between you and Boildown about the Service and replace any prior agreements on that subject.

Severability. If any provision of these Terms is found unenforceable, that provision will be enforced to the maximum extent permitted and the rest of the Terms will remain in full effect. This is subject to the "If the class waiver fails" provision in Section 17.

No waiver. If we do not enforce a provision of these Terms, that is not a waiver of our right to enforce it later.

Assignment. You may not assign or transfer these Terms or your account without our prior written consent. Boildown may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.

No third-party beneficiaries. These Terms do not create any rights for anyone who is not a party to them, except that the people and entities described in Section 16 may enforce that section.

Force majeure. Neither party is liable for delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, governmental action, internet or utility failures, or failures of third-party services.

Notices. We may give you notice by email to the address on your account or through the Service. You may give us notice by email to [email protected] or by mail to Boildown, Inc., 2810 North Church Street #88977, Wilmington, DE 19802, USA. Notice is effective when sent (for email) or received (for mail).

Survival. Sections 7, 8 (with respect to the license, only as long as Your Content remains on the Service), 9, 10, 14, 15, 16, 17, and 19 survive termination of these Terms, along with any payment obligations that accrued before termination.

Language. These Terms are written in English. If we provide a translation, it is for convenience only, and the English version controls.

20. Contact

Boildown, Inc.
2810 North Church Street #88977
Wilmington, DE 19802, USA

Legal and privacy: [email protected]
Account deletion and data export: [email protected]